Castro Valley Auto Repair

Excellent service. Goodbye dealer!

Outstanding Customer Service. When I stepped out of my car, Becky greeted me. She asked if I had an appointment, then immediately knew who I was and greeted me by name. When I entered the reception area it was spacious, comfortable, and clean. I immediately felt welcome. I realized this was a professional business and saw that all the staff wore Adams Autoworx logo shirts. Becky looked me up in their computer and I requested some new filters be added to my service. I originally wanted just my AC charged. She said the diagnostic would be $105 and gave me a reasonable quote on the service. Becky was so knowledgeable and caring! She then arranged Uber to take me home. My experience was professional and quick, Becky did not waste my time by being disorganized and incompetent. I was so appreciative of her tremendous and caring service, it’s the best I’ve ever received. They also provide free coffee in the reception area, nice touch. Later the service tech texted me a picture of my car and his analysis. It was more costly than I expected but Becky worked with me to make it affordable. I was thrilled. Becky was so patient and understanding. In a few hours my car was ready. I was overwhelmed with joy when Becky told me the cost was much less than she told me, I was so happy. Becky had me sign some paperwork and had me out of there quickly. So respectful. In closing, I will be going back to Adams Autoworx for more services. I was really impressed by their customer service, professionalism, and caring. They restored my faith in what customer service use to be. Excellent Job!!!

Outstanding Customer Service. When I stepped out of my car, Becky greeted me. She asked if I had an appointment, then immediately knew who I was. When I entered the reception area it was spacious, comfortable, and clean. Immediately you knew this was a welcoming, professional business. I noticed all the staff wearing Adams logo shirts. When Becky found me in their computer I added some new filters to my request. I originally wanted just my AC charged. She said the diagnostic would be $105 and gave me a reasonable quote on the service. Becky was so knowledgeable and caring! She then arranged Uber to take me home. My experience was professional and quick, Becky did not waste my time by being disorganized and incompetent. I was so appreciative of her tremendous and caring service, it’s the Best I’ve ever received. They also provide free coffee in the reception area, nice touch. Later the service tech texted me a picture of my car and his analysis. It was more costly than I expected but Becky worked with me to make it affordable. I was thrilled. Becky was so patient and understanding. In a few hours my car was ready. I was overwhelmed with joy when Becky told me the cost was much less than she told me, I was so happy. Becky had me sign some paperwork and had me out of there quickly. So respectful. In closing, I will be going back to Adams Autoworx for more services. I was really impressed by their customer service, professionalism, and caring. They restored my faith in what customer service use to be. Excellent Job!!!

Excellent service and repair. They always get it done right. I trust them for all my auto repair work, and now even better with their tire service.

I appreciate the prompt courteous customer service. Daniel kept me informed of the needed repair work and ensured that the work was completed expeditiously despite the shop being extremely busy on two of the hottest days so far this year. Thank you!!!

Great service

Great service, helpful advice, and quality work. Thanks!

They were very helpful at getting me in on an emergency basis. Great service, very friendly staff. I will be back!

We dealt with Melissa, she was very friendly and incredibly helpful. We never felt like we were bothering her, excellent customer service! I love that they e-mail detailed inspection reports that clearly outline the items that need service.

Thanks!! Last minute service requested and was done and completed the same day even earlier than requested.